Regarding the product
Can it be used on babies, small children, and those with sensitive skin?
You may use it. However, it does not mean that skin problems will not occur in everyone. Please be sure to perform a patch test before use to ensure there are no abnormalities, and then proceed with use. In the unlikely event that any skin abnormalities are observed, discontinue use immediately.
Please tell me how to perform a patch test.
Apply a small amount of soapy water or marula oil to an inconspicuous area, such as the upper arm or back of the thigh, and check for any abnormalities such as redness, rash, or itching. If no abnormalities are observed, you may use the product.
Can I remove makeup with this soap?
It can remove non-waterproof makeup.
How to use as a cleanser
- Without wetting your face, lather the soap well.
- After thoroughly blending the lather into your makeup, rinse with water or lukewarm water.
- If used on a wet face, the makeup and soap may not blend well, and the makeup may not be sufficiently removed.
- After removing makeup, we recommend washing your face again with ORARE Premium Cold Process Soap.
- If makeup is not removed from areas such as the edges of the eyes or lips, gently wipe it off with marula oil or similar.
Can I wash my hair with soap?
Washable.
However, please note that the user experience may vary.
For those with short hair or less damaged hair, it seems to lather well from the start, but if the damage is severe, it may take one to two weeks to lather.
【How to Use on Hair】
Wet your entire hair thoroughly, then rub the soap directly onto it to create a lather. Afterward, rinse thoroughly.
For those with long or severely damaged hair, we recommend using a commercially available soap-based conditioner after shampooing.
What should I do if my skin reacts negatively after I start using the product?
Discontinue use immediately if it does not suit your skin. Continued use may worsen symptoms, so we recommend consulting a dermatologist.
Does the soap melt quickly?
After use, drain the soap and store it in a well-ventilated area to prevent it from dissolving and help it last longer.
How should I store soap?
After use, always drain thoroughly and store in a well-ventilated area. Even if unopened, avoid direct sunlight and store in a cool, dark place.
Can I wash my body or face with a foaming net?
Please refrain from directly washing your skin with the foaming net.
My marula oil has solidified and turned white. What should I do?
Due to the nature of Marula Oil, it may form white sediment, become cloudy, or solidify if stored in a cold place below 5 degrees Celsius, but this does not affect its quality. It can be used as is.
If it does solidify, simply immerse the lower half of the bottle in water around 40 degrees Celsius, or place it in a warm room or at room temperature, and it will return to its original clear oil state.
If it continues to solidify, please store and use it in a warm place such as a living room or bedroom.
I have a nut allergy; can I use this product?
Do not use. In addition to nut allergies, please refrain from using if you are allergic to any of the ingredients. Furthermore, if you experience itching, redness, or any other irritation during use, discontinue use immediately and consult your doctor or a dermatologist.
Can I use the soap and marula oil on my pets?
You can use it.
When using on pets, please avoid wounds and eyes.
Should it disagree with your skin, discontinue use immediately.
Do you test on animals?
No animal testing is performed.
Regarding your order
Can I return or exchange items?
We will only respond if there is a defect in the product or if there is a shipping error.
Please note that we cannot accept returns or exchanges due to customer convenience.
How long does it take from order to shipping?
Orders are typically shipped within 5 business days after confirmation.
This does not apply to subscription or pre-order items.
[Luxurious Care with Natural Ingredients]
Handmade soap & beauty oil for everyone from babies to adults
